RETURNS & EXCHANGES
We want you to feel confident in every VELISIAS purchase. If your order isn't quite right, we're here to help.
ELIGIBILITY
Items may be eligible for a return or exchange if they are unused, unworn, unwashed, and in their original condition with all original tags and packaging attached.
For hygiene reasons, worn, washed, or damaged sleepwear may not be accepted.
RETURN REQUESTS
To request a return or exchange, please contact our customer support team with your order number and the reason for your request.
Please contact us before sending any item back. Our team will review your request and provide the appropriate return instructions.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the item.
We will review the issue and help arrange the appropriate resolution.
EXCHANGES
If you need a different size or have received an incorrect item, please contact us before returning your order. Exchanges are subject to product availability.
REFUNDS
Once an approved return is received and inspected, we will confirm whether the refund has been approved. Approved refunds will be issued to the original payment method.
Please note that processing times may vary depending on your payment provider.
IMPORTANT
Return requests must comply with the conditions outlined in our Refund Policy. Please review our Refund Policy for the full terms and conditions.
For any questions regarding returns or exchanges, please contact us at:
support@velisias.com