Shipping policy

Shipping Policy

Thank you for shopping with VELISIAS.

At VELISIAS, we are committed to delivering your order safely and efficiently. Please review the information below regarding our order processing and shipping procedures.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing may take slightly longer. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times are as follows:

United States: 15–20 business days
Canada: 15–20 business days
Europe: 7–15 business days
Other Countries: 10–25 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, customs clearance, weather conditions, holidays, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

From time to time, VELISIAS may offer free shipping on selected products, orders, or promotional campaigns. Any applicable free-shipping offer will be clearly displayed during the promotion.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available.

Please allow some time for the tracking information to become active after shipment. Tracking updates may take several business days to appear depending on the shipping carrier.

Customs, Duties & Taxes

Depending on your country of residence, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities.

Any customs duties, taxes, or import fees that may apply are the responsibility of the customer unless otherwise stated at checkout.

VELISIAS is not responsible for delays caused by customs clearance.

Incorrect or Incomplete Address

Please carefully review your shipping information before completing your order.

VELISIAS is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or shipped.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost in transit, please contact us so we can assist you in contacting the shipping carrier and investigating the shipment.

Please note that shipping delays may occur due to circumstances outside of our control, including customs processing, severe weather, carrier disruptions, public holidays, or other unforeseen circumstances.