SHIPPING & DELIVERY
At VELISIAS, we carefully prepare every order so it can reach you safely and smoothly.
PROCESSING TIME
Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
ESTIMATED DELIVERY TIMES
United States: 15–20 business days
Canada: 15–20 business days
Europe: 7–15 business days
Other destinations: 10–25 business days
Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, or other circumstances outside our control.
TRACKING YOUR ORDER
Once your order has shipped, tracking information will be provided when available.
You can use your tracking information to follow the progress of your delivery.
CUSTOMS & DUTIES
International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
Any customs duties or taxes charged by the destination country are the responsibility of the customer.
DELIVERY DELAYS
While we work with our shipping partners to provide reliable delivery, unexpected delays may occasionally occur.
If your order has not arrived within the estimated delivery window, please contact our customer support team and include your order number so we can assist you.
ADDRESS INFORMATION
Please make sure your shipping address is complete and accurate when placing your order.
VELISIAS cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
CONTACT US
If you have any questions about shipping or your order, please contact us at:
support@velisias.com