Refund policy
Return & Refund Policy
Thank you for shopping with [ velisias ].
We want you to be happy with your purchase. If you are not satisfied, please read our return policy below.
Returns
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
- Proof of purchase (order number or receipt) is required.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the item and packaging. We will provide a replacement or a full refund at no extra cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
The following items cannot be returned:
- Used or washed items
- Items without original tags or packaging
- Gift cards (if applicable)
- Final sale or clearance items
Return Shipping
- If the item is defective or we sent the wrong product, we will cover the return shipping cost.
- For all other returns, customers are responsible for return shipping costs.